FAQ

Shipping

Q1: What are your shipping methods and policies?
A: We offer various shipping options to best meet our customers’ needs. Shipping methods, costs, and delivery times may vary depending on your location and the service selected. We work with reliable carriers to ensure your order is handled securely and arrives on time.

Q2: How long does shipping usually take?
A: Processing times typically range from 2 to 4 business days. Once shipped, standard delivery usually takes between 5 and 8 business days within the designated regions. During peak periods or special events, delivery may be extended, and we will notify you accordingly.

Q3: Do you provide shipment tracking?
A: Yes. After your order is shipped, you will receive a tracking number via email which you can use to monitor your package's progress through our carrier’s website.

Returns & Refunds

Q4: What is your return policy?
A: We offer a 30-day return policy from the date of delivery. Items must be returned in the same condition as received (unused, with all original tags and packaging intact) along with proof of purchase. Please contact our customer service to initiate a return before sending any items back.

Q5: How do I request a refund?
A: Once we receive and inspect your returned item, we will notify you about the status of your refund. If approved, the refund will automatically be processed to your original payment method. Please allow additional time for your bank or credit card company to post the refund.

Q6: Can I exchange an item?
A: Exchanges follow the same process as returns. Once your return is accepted, you can place a new order for the desired item. If you require assistance, please contact our customer support.

Logistics

Q7: Which logistics providers do you use?
A: We partner with several reputable logistics providers depending on your location and the type of service required. Our logistics partners are selected for their reliability and efficiency to ensure your order is delivered safely.

Q8: How can I check on the status of my delivery?
A: You can track the status of your delivery using the tracking number provided after shipping. In case you experience any issues or delays, please contact our support team for further assistance.

Privacy

Q9: What personal data do you collect?
A: We collect personal data such as your name, address, email, phone number, and transaction details when you use our services. We also gather non-identifiable technical data (e.g., IP address, browser type) to improve our website and services.

Q10: How is my personal data used and protected?
A: Your data is used to process orders, provide customer support, improve our services, and comply with legal obligations. We utilize various security measures like encryption and access controls to safeguard your personal information.

Q11: Can I manage or delete my personal data?
A: Yes. You have the right to access, update, or request deletion of your personal data. Please contact our privacy team or customer support, and we will take prompt steps to address your request in accordance with applicable laws.

Q12: Who can I contact if I have privacy-related questions?
A: If you have any questions or concerns regarding your privacy, please contact our Data Protection Officer or customer service using the contact details provided on our website. We are committed to ensuring your data is handled responsibly.